Return and Refund

At LegenZ, customer satisfaction is our priority. We want you to love your anime figures, pop culture collectibles, and tech merchandise. If you're not completely happy with your purchase, please review our return and refund terms below.

📦 Return Eligibility

We accept exchanges only under the following conditions:

• Items must be unopened, unused, and in their original packaging.
• You must request a return or exchange within 30 days of the purchase date.
• Items purchased in-store and online follow the same return terms.

⚠️ Opened or used items are not eligible for return due to hygiene and collector value concerns.

🔄 How to Return a Product

🏬 Return In-Store (Free)

You can return your item directly to our shop:

📍 Mall of Engomi, 1st Floor, Nicosia, Cyprus

🚚 Return by Courier

If you prefer to return the item by courier:

• You are responsible for covering the return shipping fee.
• We recommend using a tracked service to avoid delays or loss.

💸 Refunds

• As of now, we do not offer refunds—only exchanges are available.
• If your product is damaged or defective on arrival, contact us within 48 hours of receiving it, and we’ll arrange a replacement (if available) or store credit.

🔄 Exchanges

If you'd like to exchange your item:

• Make sure it's in original, unopened condition.
• Exchanges are processed after the item is inspected.
• You may exchange for a different product of equal or greater value (additional charges may apply).

❗ Non-Returnable Items

• Opened merchandise
• Limited edition or clearance items
• Gift cards or digital products
• Items not in their original packaging

💬 Questions?

If you have any questions about returns, exchanges, or order issues, feel free to contact us or message us directly on our social media.